We have a 15 day hassle free Return Policy online which entitles the customer to return any product for the following reasons:
-?the size and color not as expected by the user
– was received in a physically damaged condition
– received a different product
– missing parts of missing accessories
– item no longer needed
The customer must return the product(s). Thereafter, the amount will be refunded back to the customer in the mode in which the payment was originally made. The customer can then place a new order for the desired product(s).
The customer must raise the return request within 15 days from the date of delivery of product(s) by contacting Belco by sending a mail to [email protected]. Once the return request has been raised, the following steps shall be followed:
1)?Customer is asked for Reason for Return
2)?An intimation must be provided to Belco seeking either approval or rejection of the replacement request. The product(s) intended to be returned must be in a salable condition, should not have been used and should have the MRP tags intact. In the event the product(s) is not in a salable condition, Belco will not accept the Return
3)?Once the return request is approved by Belco, Belco will arrange for a reverse pick-up from the customers registered address. However, Belco does not service reverse pick-up in certain pin-codes and this can be checked by the customer on the Website before requesting for the same. All shipping and other return charges shall be borne and incurred by the Buyer (if applicable)
4)?The customer will receive the refund of the amount within 7 to 10 business days from the date of receipt of product(s) by Belco
If the customer wishes to exchange the product(s) for another Belco product(s), the customer will have to return the original product to any of our Belco Stores and bill new product(s) at the store separately. The refund for the online order will be processed?online?to the same account from which the payment was made and will be credited in 7-10 business days.
After the expiry of 15 days, the product(s) will be exchanged.
